Susan Biggs

I serve as a Support Manager at Health and Benefits Partners, where I help clients with the day-to-day service needs that come with managing employee benefits. As part of the HBP family, I bring nearly 30 years of customer service experience, including 19 years in office management and administration.

My background in banking gave me a strong understanding of compliance, accuracy, and the importance of protecting the interests of both personal and business clients. Today, I use that experience to help clients navigate benefit administration, enrollment maintenance, and carrier-related questions with as much clarity and efficiency as possible.

With direct access to carrier portal systems and contacts, I work to streamline the day-to-day tasks involved in managing employee benefits. For many clients, support often begins with simply passing the task to us so they can stay focused on other priorities.

I spend much of my time problem solving, addressing discrepancies, and researching issues related to invoices, claims, and enrollment. The employee benefits world, especially medical insurance, can be complex and overwhelming. My goal is to take those challenges off our clients’ plates, work toward resolution, and make the process feel more manageable.